Privacy Policy

Last updated: May 19, 2026

Information we collect

When you request services or contact us, we collect information you provide directly including your name, email address, location, and details about your technical requirements.

We automatically collect certain device information when you visit our website, including browser type, IP address, and pages visited. This data helps us improve website functionality and user experience.

How we use your information

We use collected information to:

• Provide requested services and respond to inquiries
• Schedule appointments and communicate about service delivery
• Improve our services and website functionality
• Send service updates and relevant information (you can opt out anytime)
• Comply with legal obligations

Information sharing

We do not sell your personal information. We may share data with:

• Service providers who assist with business operations (hosting, email services)
• Legal authorities when required by law
• Professional advisors under confidentiality agreements

Third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

Data security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Service records are typically retained for seven years to meet business and legal requirements.

Your rights

You have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Lodge a complaint with the Australian Privacy Commissioner

Cookies and tracking

We use cookies to improve website functionality and analyze usage patterns. See our Cookies Policy for detailed information about cookie usage and management.

Third-party links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we discover such collection, we will delete the information promptly.

Changes to this policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact us

For questions about this privacy policy or to exercise your rights, contact us at:

Email: [email protected]

Address: Level 7, 142 Collins Street, Melbourne VIC 3000, Australia